Privacy Policy

If for any reason you are not satisfied with your purchase we will refund or exchange within 7 days of receiving your order. International customers have up to 14 days.

For hygiene reasons we are unable to refund or exchange pierced earrings.

Please email info@susuannahnicholas.co.uk and we’ll provide you with further instructions on where returns should be posted to.

All items to be returned must have their original packaging with tags attached where appropriate. The product must still be sealed.

We highly recommend that you return your order by recorded delivery as we regret that we cannot be held responsible for non-delivery of returned goods.

All refunds will be processed within 14 days of receiving your return.

Refunds will be made by the original method of payment.

We do not refund any customs duties from International orders.

Shipping fees are not refunded unless the item is faulty.

If you have any queries please email info@susannahnicholas.co.uk

Telephone 01844 343055